Parking Manager App
  • Getting Started
  • Installing the App
  • Latest Updates
  • Valet Parking
    • Start Here
    • How it works
    • Guest Communication
    • Feature Overview
      • Automatic Checkout
      • Favorite Locations
      • Digital Tips
      • Guest Surveys
      • Payment Reminders
      • Late Checkout Charge
      • Oversized Surcharge
      • Payments
      • SMS Messaging
    • User Guides
      • Starting your Day
      • Manage the Session
        • Check In a Guest
        • Park a Vehicle
        • Re-Parking a Vehicle
        • Perform a VDS
        • Retrieve a Vehicle
        • Resend Claim Check
        • Sending a Receipt
        • Add Guest Information
      • Perform A Key Scrub
      • Start a Claim
  • Event Parking
    • User Guides
      • Managing The Event
        • Reservations
        • Sell Parking
  • Get Help
    • Troubleshooting
      • Updating Your App
      • Push Notifications
      • SMS Messaging
    • Known Bugs
    • Submit a ticket
      • Record Your Screen
    • Request a Feature
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Submit a ticket

Learn how to submit a support ticket to get more help

Version 2.8.1 of the Parking Manager app has been released. Prior to submitting a ticket, please ensure your app is up to date. This update visually removes the phone number from view inside of the app. No functionality has been impacted with this update.

Click here for more information on Updating Your App.

Having trouble with the application? Submit a support ticket using the link below to get help. Before you do, read these quick tips on what to submit with your ticket. This will expedite your process.

We have also put together a list of issues that the Software Team is actively working on. Click here to learn more about Known Bugs.

Include these details with your ticket

  • The location you are working at. Be specific. Include the city and state.

  • The type of device you are working on. Is it a computer? An iPhone? Android device? What model and specs? The more you can provide, the better.

  • Screen recordings or screenshots of your issue. Record a video of the issue and submit with your ticket. Click here to learn how to screen record on iOS and Android devices.

  • Details about the guest, ticket number, vehicle, or other information to help identify the parking session.

Ready to submit?

Click here to submit a support ticket.

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Last updated 3 months ago

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