How it works

Parking Manager 101

It starts with a Parking Session

Every vehicle is represented in our system by a Parking Session. When a guest checks in, we start a new parking session. When the guest checks out, we end that parking session. The parking session holds all of the data related to guest charges, payments, validations, and any other relevant information. The Parking Manager app will help you manage the parking session.

The Vehicle Status

Once the parking session begins, we assign a status to the vehicle. Throughout the guests stay, the vehicle status will change. There are several statuses that a vehicle can take on. They include,

• Queued: When a vehicle is queued, it means it is waiting to be parked. This happens when the guest first checks in, as well as when a guest returns to the hotel.

• Parked: The vehicle is in our possession and parked on property.

• Requested: The vehicle has been requested, either by the guest, or the valet.

• Retrieving: The vehicle is actively being retrieved by a valet.

• Retrieved: The vehicle has been retrieved by the valet and is ready for guest pickup.

• Out: The vehicle is out for the day, but expected to return. The session is still active.

The Parking Manager app will help you manage the vehicle status.

Key Scrubs are Key

The Key Scrub is an audit process that should happen multiple times throughout the day, but especially before the close of business. Key Scrubs help in controlling several factors, including:

• Ensuring vehicles are in the correct status. Sometimes, a vehicle may end up in the wrong status. Perhaps a valet forgot to move it. The key scrub will help us correct these issues.

• Ensure that guests get checked out of the system properly.

• Collect critical information about the guests stay including name, room number, and departure date. This helps ensure we collect all parking revenue, regardless of payment method.