Parking Manager App
  • Getting Started
  • Installing the App
  • Latest Updates
  • Valet Parking
    • Start Here
    • How it works
    • Guest Communication
    • Feature Overview
      • Automatic Checkout
      • Favorite Locations
      • Digital Tips
      • Guest Surveys
      • Payment Reminders
      • Late Checkout Charge
      • Oversized Surcharge
      • Payments
      • SMS Messaging
    • User Guides
      • Starting your Day
      • Manage the Session
        • Check In a Guest
        • Park a Vehicle
        • Re-Parking a Vehicle
        • Perform a VDS
        • Retrieve a Vehicle
        • Resend Claim Check
        • Sending a Receipt
        • Add Guest Information
      • Perform A Key Scrub
      • Start a Claim
  • Event Parking
    • User Guides
      • Managing The Event
        • Reservations
        • Sell Parking
  • Get Help
    • Troubleshooting
      • Updating Your App
      • Push Notifications
      • SMS Messaging
    • Known Bugs
    • Submit a ticket
      • Record Your Screen
    • Request a Feature
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On this page
  • Checking in a guest
  • Requesting a vehicle on behalf of the guest

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  1. Valet Parking

Guest Communication

Best practices for communicating with guests

PreviousHow it worksNextFeature Overview

Last updated 11 months ago

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Many guests are not familiar with our ticketless valet system. It is important to communicate with the guest to help them understand the process. Below are some best practices and tips for communicating.

Checking in a guest

We need help the guest understand why we're using our mobile device while speaking with them. It's best to start the conversation out with an introduction to our platform.

= valet = guest

Good afternoon. Welcome to The Hotel. Will you be checking in with us today?

Yes, I'll be checking in.

I'd be happy to assist you. May I start with your name?

Yes, my name is Ron Burgundy.

Thank you, Mr. Burgundy. Would you like to valet your vehicle with us?

Yes, that would be great.

We use a ticketless valet system. Your mobile phone number will be used to manage your valet experience. You'll be able to pay for your valet and request your vehicle at any time via your mobile device. May I have your phone number please?

Cool! My phone number is 407-555-1234

Thank you, Mr Burgundy. You should receive an SMS message shortly with your claim check. Is there anything else I can assist you with?

No, you've been great. Thank you for your assistance.

My pleasure. Enjoy your stay, Mr. Burgundy.

Pro Tip! Spend 15 minutes before your shift and role play with a teammate. Take turns practicing the check in experience.

Requesting a vehicle on behalf of the guest

In most cases, the guest will request their vehicle via their Digital Claim check. Occasionally, a guest may ask you or another valet directly to retrieve their vehicle. You can do this via the Parking Manager app.

All vehicle requests should go through the system. Never retrieve a guest vehicle outside of the Parking Manager app.

Stay tuned for more guest communication tips.

= valet = guest

Good afternoon. How may I assist you?

Hello. Can I get my vehicle please?

I'd be happy to assist you. Let me locate your vehicle in our system. May I have the phone number provided to valet when you arrived?

Sure, my number is 407-555-1234

Thank you, Mr. Burgundy. I was able to locate your vehicle. I see you have a balance due. We will need to close this out before I can request your vehicle. I can accept payment now, or you can pay directly on your mobile device.

I'd like to pay directly on my device.

Great. I can resend your digital claim check and walk you through payment now.

Thank you.

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