Perform a VDS

Let's complete a Vehicle Damage Survey to notate prior damage

Why are Vehicle Damage Surveys Important?

When we take possession of a guest vehicle, we make note of any dings or dents on their car through the Parking Manager App. This way, if someone claims a new scratch or dent appeared during their stay, we have the proof that it was already there. A VDS should be completed on all valet vehicles, each time we park it.

How to Complete a VDS

1. Check in a guest

   Learn more about checking in a guest

2. Park the Vehicle

   Learn more about parking a vehicle

3. Secure the Keys

   Place the keys on your carabiner prior to completing a VDS

4. Perform VDS

   Take a walk around the vehicle to look for any existing damage. When you find damage, here's how to document:

   • Tap the area where the damage is present on the diagram of the vehicle

   • Check the boxes under Select Damage for applicable type

   • Select Add Photo and take a photo of the damage

     • You can take multiple photos of the damage

   • Tap Save and continue scanning the car for additional damage

   • Once you've thoroughly marked all damage on the vehicle, tap Save Survey to complete the VDS

5. Re-Parking a Vehicle

   When re-parking an out and returning, you'll be prompted to complete a VDS each time the vehicle is placed back to Park status

6. Once the VDS is complete, make sure the windows are up, sunroof is close, and all doors are locked.

Way to go! You've successfully completed a VDS and have now safe-guarded our guest vehicle. Head back to the ramp to relentlessly serve our guests.

Watch the Video

Complete Vehicle Damage Survey

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