Payment Reminders

Learn how the Payment Reminder feature works

This feature is available for Overnight Valet operations only.

The Payment Reminder feature assists with revenue collection by politely nudging the guest for payment after check in. Here's a quick overview of how it works...

1. The guest checks in and valets their vehicle.

2. ~45 minutes after check in, the guest will receive an SMS message requesting payment.

3. If the guest does not pay, they will receive a daily notification to pay until their balance is settled.

Requirements

There are several conditions that must be met in order for the payment reminder to be sent.

• Payment Reminders must be enabled for your overnight valet operation

• The parking session must be active

• The parking session must have a balance due

• The parking session must have a valid guest phone number

• Local time is between 9:00am and 10:00pm

If these conditions are not met, we will not send the reminder and instead try again later. Once the customer pays their balance in full, we will stop sending payment reminders.

Variations

The details of the feature will change based on the type of payment system you're running at your operation. See below for more details.

• If a Mobile Pay operation, see Mobile Pay Operations

• If setup for bill to room, see Bill to Room Operations

Mobile Pay Operations

If you're location is using Mobile Pay, the goal of the payment reminder is to collect payment from the guest via their credit card.

On the day of the guest arrival, the following text message will be sent 45 minutes after check in.

Thank you for choosing valet! For the best experience, please settle your parking charges using the link below. [link to pay]

If the guest does not pay their balance, they will receive a follow up text message each day with the following message.

Just a friendly reminder to settle your parking charges using the link below. Thank you! [link to pay]

Bill to Room Operations

If you're location is setup for bill to room, the goal of the payment reminder is to collect the guest room details so we can bill to their room.

Once we have the guests room information, we will stop sending payment reminders.

Each day starting with the guest check in day, the following message will be sent to the guest.

Thank you for choosing valet! For the best experience, please click the link below to confirm your information. [link to confirm]

Guest Experience

See what the guest sees by watching the video below.

FAQ

What time will the daily reminder SMS message be sent?

The first SMS message will be sent ~45 minutes after the guest is checked into valet. If they check in late in the evening, they may not receive it until the following day.

The daily reminder each day thereafter is sent at 11:00am local time.

Can I disable this feature at my location?

Yes, this feature can be disabled by location. You'll need to update your overnight valet operation settings to disable.