Parking Manager App
  • Getting Started
  • Installing the App
  • Latest Updates
  • Valet Parking
    • Start Here
    • How it works
    • Guest Communication
    • Feature Overview
      • Automatic Checkout
      • Favorite Locations
      • Digital Tips
      • Guest Surveys
      • Payment Reminders
      • Late Checkout Charge
      • Oversized Surcharge
      • Payments
      • SMS Messaging
    • User Guides
      • Starting your Day
      • Manage the Session
        • Check In a Guest
        • Park a Vehicle
        • Re-Parking a Vehicle
        • Perform a VDS
        • Retrieve a Vehicle
        • Resend Claim Check
        • Sending a Receipt
        • Add Guest Information
      • Perform A Key Scrub
      • Start a Claim
  • Event Parking
    • User Guides
      • Managing The Event
        • Reservations
        • Sell Parking
  • Get Help
    • Troubleshooting
      • Updating Your App
      • Push Notifications
      • SMS Messaging
    • Known Bugs
    • Submit a ticket
      • Record Your Screen
    • Request a Feature
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  • What you'll need
  • Let's get started
  • Watch the video

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  1. Valet Parking
  2. User Guides
  3. Manage the Session

Check In a Guest

Learn how to start a new parking session for an overnight guest

PreviousManage the SessionNextPark a Vehicle

Last updated 7 months ago

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A guest has arrived. It's time to check the guest in.

What you'll need

  • You should have the Parking Manager app installed and ready to use.

  • You should have received training on how to communicate with guests.

Let's get started

  • In the bottom right corner of the screen, select the green check in button

  • Enter the Ticket Number or Scan the barcode on the ticket

  • Enter the guest name (preferably first and last)

  • Enter the guest phone number

  • If needed, change the rate to the correct rate. The default Overnight Rate should be selected by default for Hotels.

The system will not allow you to check a vehicle in if there is already an active session with the same ticket number.

Watch the video

The vehicle is now in Queued status. Learn the steps to Park the vehicle in the next article.

Check in an overnight guest