Late Checkout Charge

Learn how the Late Checkout Charge feature works

This feature is available for Overnight Mobile Pay Valet operations only.

The platform supports the ability to charge late checkout fees to the guest if they stay beyond a their checkout time.

How it Works

1. On their checkout day, the guest will receive an SMS message 30 minutes prior to the configured local time. That message will read: Your valet service is ending at 12:30pm. Please request your vehicle to avoid additional charges. [link to digital claim check]

2. 5 minutes before the configured local time, if the guest has not checked out, they will receive a final warning message via SMS. That message will read: Your valet service is ending now. Please request your vehicle to avoid additional charges. [link to digital claim check]

3. At the configured local time, if the guest has not checked out, a late checkout fee will be added to their invoice and they will be required to pay it before requesting their vehicle.

FAQ

Can I checkout time be modified for my location?

Yes, your Guest Services Manager can adjust the checkout time.

How can I remove the charge from a guest invoice?

Your Guest Services Manager can create a validation specific to the late checkout fee. This validation type will deduct the balance for the late checkout fee and can be applied even if the balance is paid or a prior validation has been applied.