Parking Manager App
  • Getting Started
  • Installing the App
  • Latest Updates
  • Valet Parking
    • Start Here
    • How it works
    • Guest Communication
    • Feature Overview
      • Automatic Checkout
      • Favorite Locations
      • Digital Tips
      • Guest Surveys
      • Payment Reminders
      • Late Checkout Charge
      • Oversized Surcharge
      • Payments
      • SMS Messaging
    • User Guides
      • Starting your Day
      • Manage the Session
        • Check In a Guest
        • Park a Vehicle
        • Re-Parking a Vehicle
        • Perform a VDS
        • Retrieve a Vehicle
        • Resend Claim Check
        • Sending a Receipt
        • Add Guest Information
      • Perform A Key Scrub
      • Start a Claim
  • Event Parking
    • User Guides
      • Managing The Event
        • Reservations
        • Sell Parking
  • Get Help
    • Troubleshooting
      • Updating Your App
      • Push Notifications
      • SMS Messaging
    • Known Bugs
    • Submit a ticket
      • Record Your Screen
    • Request a Feature
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  • Has the guest opted-out of messages?
  • Is the guest number correct?
  • International Numbers
  • Network or Carrier Related Issues

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  1. Get Help
  2. Troubleshooting

SMS Messaging

Troubleshoot issues with guests receiving sms messages

Below are some possible reasons a guest may not receive an SMS message.

Has the guest opted-out of messages?

Every guest is given the option to opt out of all SMS messaging. If the guest chooses to opt out, whether intentionally or accidentally, they will no longer receive SMS communication related to their Parking Session.

If the guest has opted out, they can opt back in by texting START to their original claim check message. Otherwise, you can submit a support ticket to request their number is removed.

Is the guest number correct?

This may seem obvious, but in many cases a guest may accidentally give the wrong number, or the phone number may have been entered incorrectly. Double check the country code if dealing with an international number.

To avoid spamming guests, we never text the guest the same message twice within a 5 minute window.

International Numbers

While our platform supports international numbers, some countries have less support and may have difficulty receiving a message.

Network or Carrier Related Issues

In some cases, a message can not be delivered due to reasons outside of our control. This includes a variety of reasons, such as:

  • Landline or other unsupported device

  • Account or billing issues

  • Carrier outages

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Last updated 11 months ago

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